If something is wrong
Tell us within 7 days of delivery if your piece arrives damaged, is not what you ordered, or does not meet the quality we describe. Send a photo with your order code to (to be added) or (to be added).
What we do
We will repair, remake or replace the piece, or refund the amount you paid for it, whichever you prefer where possible.
Personalised pieces
Pieces made to your personalisation cannot be returned for change of mind. We will still put right any fault in the making.
Refunds
Refunds go back to the way you paid, within 7 working days of us agreeing the refund.